Windows - Want to pay off loan

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Based on resolver's experience to date, the feasibility of paying off your Green Deal loan early will depend on the agreement you have signed and the provider. As this is a loan there may be early repayment charges (if the repayment period is more than 15 years) and the first step should be to contact your Energy Company or Green Deal Provider to check what any charges are. Any early repayment charges must have been disclosed to you up front or made clear in your green deal agreement. If it is the case that you were unaware of the early repayment charges then you should write and complain to the Green Deal provider in order to ask for these charges to be waived. As a last resort, you can complain to the Ombudsman and ask them to arbitrate your case, but you should bear in mind that if an early repayment clause is included within your deal you are unlikely to obtain redress unless you can demonstrate that you were misled.

It should be borne in mind that since your Green Deal loan repayments are tied to the property, if you are intending on moving house before the Green Deal loan period is completed then it will be in your interests not to pay the loan off early.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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