Windows - Information incorrect

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Based on our experience to date, if you find that your account information is incorrect, resolver recommends that you contact your supplier, and inform them of the mistake. Keep a note of which you speak to and the outcome of your conversation or email to ensure the issue is addressed correctly. Ask your supplier to send you a written confirmation that your account details have been changed.

If the incorrect information affects your inability to pay your bills and causes you inconvenience then you should write a formal letter of complaint to your supplier's customer service department setting out what has occurred, why it was their responsibility and what redress you seek. You may be able to obtain an apology or nominal compensation. In the event of very severe inconvenience then you may be able to escalate to the Ombudsman to obtain compensation.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.Resolver can help you do this quickly and simply.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

Find the best rights for you

We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.