Windows - I want to have new windows installed

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Based on resolver’s experience to date, there are many companies offering window installations, as well as deals that you may be eligible for. Your best bet is to shop around and obtain a few quotes before you sign a contract.

You could also enquire into having new windows as part of the Green Deal Loan. This way this plan differs from other loans, in theory, is that it is paid back through your energy bills, where the ‘Golden Rule’ is that you should not be 'paying out' for the cost of the improvements as the energy savings from the improvements should pay for them.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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We have 5,115 pages of rights advice for you covering 10,930 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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