Windows - I want to cancel my installation

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Based on Resolver’s experience to date, whether or not you cancel your installation depends on where you signed the contract.

If you signed a contract for a new window installation, it is covered under the Consumer Contracts Regulations, which give you a 14-day cooling-off period in which you can cancel. This time period increases to 12 months if you weren't properly advised about your right to cancel.

Most businesses won't start work on a window installation until the 14-day cooling off period has passed.

The exception is where you've asked for the installation to be started early – in these cases, your normal right to cancel won't apply.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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