Video streaming - Video doesn't stream fast enough

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Based on resolver’s experience to date, it is very important that you check that your broadband speed is fast enough to stream video before paying for a video streaming service. You can check your broadband speed with your broadband provider, and there are also websites that can measure your internet speed.

Video streaming providers will state the minimum broadband speed required in their terms and conditions. It is important that you check this, as the company won’t be liable if, for example, your film is forever buffering due to not having a suitable broadband connection.

However, if your broadband connection is suitable and you are experiencing problems streaming video, then the company would be liable for not providing the service you’ve paid for. If this is the case, resolver recommends that you write a formal letter of complaint and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

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