Video streaming - Charged extra by broadband provider

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Based on resolver’s experience to date, it is extremely important that you check your broadband download limit before paying for a video streaming service.

You can check your download limit with your broadband provider. If you have a very small download limit, it may be necessary to upgrade to a generous, preferably unlimited, download limit. You should bear in mind that a typical film lasts 90 minutes and will use around 1.5GB.

If you have been charged for going over your download limit, it can be extremely expensive. You could be charged as much as £5 for every GB over your allowance. If you wish to continue streaming video, resolver recommends contacting your broadband provider to upgrade your contract.

It can be very frustrating when you are charged for going over your download limit. Resolver can help you resolve any issue arising quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

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