Tubes - Advance ticket - additional charge

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Based on resolver’s experience to date, if you buy your ticket in advance from the train company itself, you will not be charged any additional fee, either for administration or for postage. If you want to reserve a seat, you may have to pay a small charge, but it can be worth it to guarantee a seat. If you book through an agent or third party retailer, you may be subject to a small booking fee, but the latter can often offer considerable discounts on the ticket price, so it’s worth weighing up the total price before you choose which one to go with.

If you have purchased a ticket in advance you should not be subject to any additional charges on the train (unless you choose to upgrade to first class). If an attempt is made to force you to pay additional fees you should refuse to do so. If you are forced to pay the additional fees then you should make it clear that you are doing so 'under protest' and you should write a letter of complaint to the train operator setting out why you think you were incorrectly charged an additional fee. If you do not receive a satisfactory response from the train company, resolver recommends that you contact either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London) who will assist you in your complaint. resolver can assist you in submitting, recording and reminding you when and who to escalate to.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.

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