Travel insurance - Luggage lost

Based on resolver’s experience to date, losing your luggage is a holiday nightmare we all dread. resolver recommends that you keep any important items in your hand luggage, if you are checking-in luggage to board a flight. Airlines have to treat a bag as lost after twenty-one days. If your baggage is lost during transit through no fault of your own, compensation from the airline may not cover the cost of replacing your possessions. By law, airlines only have to pay a specified value per kilo of lost baggage and this is unlikely to cover your baggage's full value. For less than 21 days, some airlines offer immediate one-off payments of between £50 and £75 to cover emergency purchases such as toiletries or underwear - keep receipts from your essential purchases to support your claim. Some airlines will pay a set amount per day up to a maximum number of days. Others will reimburse you for essential items on seeing the receipts. Check your travel insurance as some policies provide cover for your baggage, although some people choose not to take this cover if they already have cover ‘away from the home’ under a home contents insurance policy. Check your insurer’s small print as it may state that you try to claim from your airline first before relying on your travel policy.If you need to make a claim, you should report any loss to the police as soon as possible – preferably within 24 hours – and request proof of notification to help support your claim. There is a maximum amount that will be covered for each individual article and there is also a limit on the total amount that can be claimed for items listed as valuables. If you are having problems with regards to claiming for lost luggage, resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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