Travel insurance - Cancelled holiday

Based on resolver’s experience to date, there are a number of reasons why you might need to cancel your trip, some of which are covered by travel insurance. Where cover is available, your policy should provide compensation for financial loss. If you are have booked an expensive trip, it is important to make sure that the cancellation cover limit is enough to cover the cost of your trip. All insurers offer standard cover insuring against accident, illness and abandonment following a delay. A cancelled trip is typically compensated if you: • Become ill or have an accident • Are made redundant; • Are called up on jury service; • Are quarantined because of sickness or • Experience a long delay to the planned departure and your trip has to be abandoned. If you have any queries regarding your claim or wish to make a claim, resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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