Travel insurance - Boat delayed

Based on resolver’s experience to date, a common problem, particularly in the busy summer season, is travel delay. Perhaps the departure time of your boat is put back several hours because the port is very busy. Or in winter, sometimes ferries are delayed because of bad weather. Check your travel insurance policy carefully as most travel insurance policies provide you with a small benefit in such circumstances, to go towards any additional costs you might have while waiting for your departure. There is usually a minimum qualifying period of delay before the benefit is payable, and this will vary depending on the individual policy. Valid reasons for delay are usually specified by the policy, but the most common reasons for unforeseen delays that policies do typically cover include: • Strikes • Industrial action • Adverse weather conditions • Mechanical breakdown of sea vessel If you need to make a claim, you must get the carrier to confirm the reason and length of delay in writing. resolver recommends that you submit your request for compensation in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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