Trains London - Unused ticket
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If you've not yet got your tickets and you're collecting them from the station, you'll still be able to claim. It might bethat your train has been cancelled and you don't bother picking up the tickets. Or it might have been delayed and you decide to drive instead. You'll be able to get a refund by using your booking reference.
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Helping you with Unused ticket
Resolver covers the issue Unused Ticket for 2 companies and organisations: