Trains London - Overcrowding
How does Resolver work?
Free forever
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Overcrowding
There is in fact no legal limit on the number of passengers a train can carry, but the train company is obliged to show that adequate capacity is being provided, as part of their franchise agreement with the Department for Transport. If you feel there is inadequate room, you should take the issue up with your train company and also with the Department of Transport.
Refunds
The general rule for a refund is 20% of the single ticket if the delayed or 10% of your returned ticket, if your train is delayed by more than 1 hour. Compensation is paid in National Rail Vouchers. These can be used with any rail company but cannot be spent online.
We have 5,115 pages of rights advice for you covering 10,930 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.
Who do you have an issue with?
Helping you with Overcrowding
Resolver covers the issue Overcrowding for 2 companies and organisations:
