Television - Vehicle-related problem

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Always try and keep things friendly when managing a vehicle-related dispute. This can help you avoid potentially expensive legal actions if you inadvertantly damage a vehicle or otherwise act hastily.

If you think that an employee of a television provider is using your land without the right, you shouldn’t block their access or take other action without first talking to their employer.

If you're otherwise unhappy with the way an employee of a television provider has been driving or parking, you should contact their employer to let them know. Make sure to supply dates, times and any photographic evidence you may have.

Their employer should be able to resolve the matter for you.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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