Television - No service

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According to resolver’s experience to date, having no TV service when you are paying a monthly fee is a very frustrating experience. Depending on who your service provider is will affect your outcome. Contact your service provider as soon as possible to alert them to the service failure. You should request that they send an engineer to resolve the service failure as soon as possible. You should also request a partial refund for the period when you are left without access to your paid-for services. If you are unhappy with your TV provider’s response, you should contact your their customer services department and write giving clear details of your case - such as what happened, when, and why you are complaining. If you are unhappy with your provider’s customer service response, you can either contact Ofcom – the telecommunications industry regulator - or ask the Ombudsman to look into it on your behalf. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be frustrating when you have no TV service when you are paying a considerable amount for it! resolver can help you resolve this issue for free, quickly and without the hassle. As a first step we can help you write your complaint, click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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