Solar water heating - Work wasn't carried out sufficiently

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If you are dissatisfied with the quality of the work relating to a Solar Water Heating installation you need to raise the issue immediately. If it is a leak or affecting your ability to stay within the home call and record the call in resolver to the company who delivered the installation. You can expect them to take action to put the issue right immediately, for free.

Solar Water Heating installers are covered by strict standards on the quality of works by the RECC (Renewable Energy Consumer Code), and there are defined processes to help you resolve your issue. In the case that you have a technical dispute, you should raise the issue with the MCS (Micro Generation Certification).

If the work is part of a Green Deal installation, has been signed off and you are being billed this should be addressed through your energy company. The Green Deal is covered by strict standards on the quality of works (PAS2030), and there are defined processes to help you resolve your issue.

Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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