Solar water heating - Property was damaged during installation

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Based on resolver’s experience to date, if a solar water heating installer causes damage to your property you should raise your concern with your installer at the time. If this does not resolve the problem you can contact your home insurance cover provider and alert them to this. It would be advisable to take photographs to use as evidence, in case of a dispute. If you are a tenant you should contact your landlord to let them know of the situation. Your insurer should arrange an inspection at a time that suits you both, and make any necessary repairs. It might be wise to submit your request for repairs to be made to your landlord in writing, and resolver recommends that you keep a copy of the letter for your records.

If you are unhappy with your insurer’s customer service response, you can ask the Ombudsman to look into it for you. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be annoying when an installer causes damage to your property!

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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