Solar water heating - Installer was rude

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If you feel the conduct of staff has been inappropriate you should raise your concern with the solar water heating company. Remember to record whom you spoke with and when if you can and why you felt their behaviour was inappropriate. You should set out your complaint in writing and send it to the customer services department of your solar water-heating supplier. They should respond to you in a reasonable time period stating that your complaint is important to them and offering an apology or a remedy for the inconvenience or offence you have suffered.

Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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