Solar water heating - I have been missold - doorstep

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Based on resolver’s experience to date, when you buy or sign up for something in your home or on your doorstep, you are entitled by law to a seven-day cooling-off period.

This means you can cancel the sale within the cooling-off period without owing any money and you should get back any money you’ve already paid, providing that it was worth more than £35. This right comes from The Cancellation of Contracts Made in a Consumer’s Home or Place of Work etc. Regulations 2008.

The trader is required by law to give you a cancellation notice, detailing your right to cancel. If you wish to cancel the sale, you should write to trader informing them that you wish to cancel.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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