Petrol stations - Put wrong fuel in car

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There is no legislation that requires petrol pumps to be clearly marked and do it is your responsibility to ensure you place the right fuel into your vehicle. Because of the larger nozzle it is hard to fill a petrol car with diesel and so it is usually petrol placed into a diesel vehicle.

If this happens to you, you are not alone as it happens to lots of people each year. Inform the cashier and get help to push your vehicle to the edge of the forecourt. Do not start the engine and instead call a motor organisation such as the AA or RAC to come and attend who can pump out the fuel and prevent damage to your engine.

You should know

Petrol pumps are checked for accuracy when they are installed and serviced
Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
All pricing should be clearly displayed to you before your purchase
If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

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