Pet insurance - Moving home from abroad

Based on resolver’s experience to date, many pet owners cannot face the idea of leaving a beloved pet in another country if they are moving back to the UK. Problems regarding bringing your pet into the UK can arise in two ways.

The first problems that can arise will be issues of importing an animal from another country. DEFRA (The Department for Food and Rural Affairs) has a list of restrictions and requirements for various animals which can be found on their website at http://www.defra.gov.uk/wildlife-pets/pets/travel/pets/. You should also bear in mind requirements for vaccinations or confirmations of freedom from infectious disease that may be required by the countries which you transit through.

Once you have arrived, a further problem may arise in that it may be hard to obtain insurance for your pet if it has been brought into the UK from abroad. Your insurer, however, should be able to either insure your pet (possibly for an increased premium) or direct you towards a specialist insurer which is willing to insure pets brought in from abroad. You should bear in mind that this insurance is likely to be comparatively expensive and should be considered when deciding to bring a pet into the UK.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

Find the best rights for you

We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.