Pet insurance - Excess unreasonable

Based on resolver’s experience to date, when you looking for a pet insurance quotation, an important factor to be aware of is the excess payable on that policy. It is very important to check what your excess is and whether it is the same for the whole of your policy. Many insurance companies have a standard excess but this can vary from company to company so have a look at an online price comparison site and shop around for the best deal. It is possible to decide your own excess but if you choose to have a low excess, your premium will most probably be more expensive. And if you choose to set a very high excess, you may actually see a reduction in your annual premium. If you think your pet is going to stay healthy then a high excess could be the cheapest option! If you have a query regarding your quotation excess then resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be frustrating when your pet insurance quotation excess is too high - but you should not accept your quotation and purchase your policy until you are happy with the level of excess and what it will mean for you and your pet.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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