Mobile broadband - Rude staff
How does Resolver work?
Free forever
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
It is perfectly reasonable to expect a good level of customer service. If you encounter rude customer service staff who do not address your concerns satisfactorily, you should escalate to a higher point of authority. This gives a more senior member of staff the opportunity to look into your complaint.
You should know
- If you are unhappy with your service provider’s initial response, you should contact their customer services department via Resolver. Give clear details of your case such as what happened, when, and why you are complaining.
- The company should acknowledge your case with 14 days.
- If the company doesn't respond to your issue, then you should escalate your case to the next level. Resolver will remind you when the time comes!
- Your case is officially registered with the company as soon as the email is delivered and so you can escalate your case to an ombudsman after 8 weeks.
The Consumer Rights Act
Your rights mainly come from the Consumer Rights Act. The Consumer Rights Act sets out what you should expect from goods or services, giving you specific rights when things go wrong.
Taking things further
If the matter isn't resolved after eight weeks or if you receive a deadlock letter, you can send your case to the ombudsman. There are two ombudsmen in the telecoms market - CISAS or Ombudsman Services. Resolver knows which one to send your case to. We'll package up your communications and all supporting documentation and send it all to the relevant ombudsman.
The ombudsman will then undertake an independent investigation of your case for free. You can still take your telephone provider to court if you don't agree with the outcome, but only use this as a last resort. You should always seek legal advice before taking a matter to court.
If you need additional assistance
If you need additional advice and guidance on the issue you can contact your local Citizens Advice.
Find the best rights for you
We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.
Who do you have an issue with?
Helping you with Rude staff
Resolver covers the issue Rude Staff for 7 companies and organisations:
