Insulation - Previous homeowner was in arrears

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If your energy supplier is asking you to pay for gas or electricity used by the person who lived in your home before, you should contact the company and explain that there has been a mistake. You should not be disconnected while this is looked into and if the debt is not yours then you will not have to pay this debt.

resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you who to escalate to.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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