Insulation - I have been missold - in a public place

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Based on our experience to date, if you think you've been missold in a public place then your claim would be that there has been a misrepresentation.

This essentially means that you relied on inaccurate information, which persuaded you to buy the insulation and enter into a contract with the seller.

There are two main solutions if you have been missold insulation – you could either cancel the contract and ask for your money back, or claim for damages. Claiming for damages can be problematic as it can be difficult to put a figure on any loss you have sustained.

resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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