Home improvement - Overcharged

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Have you discussed with Trademan why you feel you have overcharged? Have you explained either verbally or in writing why you feel these works should be part of contract? Why was this not highlighted at the signing of contracts? To ensure there are no isssues we recommend that you keep a complete record of all communications that you have discussed with your Tradesman. Are there any valid reasons for additional costs should be charged for and you should take into account?

If there was a requirement for additional payment then under your contract this needed to be agreed in writing prior to the work being undertaken. If this was not agreed then you can dispute any claims for additional payment. This payment will cover the title to the goods, however, if you do not pay for the works at all then the materials used could be recovered by the Tradesman. It is recommended that if you have a dispute pay all of the invoice except the disputed amount as a reasonable approach.

You should know

Faulty product supplied with service

You have a legal right that the goods supplied by any builder or home improvement trader must

be of satisfactory quality
be fit for purpose
match the description you were given
be fitted using reasonable care and skill

If the goods are faulty or are not fitted correctly, or are not what you ordered, it's up to the trader who is doing the work for you to put things right.

It doesn’t matter if the problem is with the goods or with how the goods were fitted – it’s still up to the trader to sort it out. You shouldn't be asked to sort the problem out yourself with the manufacturer or business which sold your trader the goods. If you are asked to do this, you should insist that the trader who fitted the goods, sorts out the problem.

Raising your concerns

Talk to the tradesman about the problem and give them a chance to put any problems right or to finish any work that is not finished.

If this has been a series of events that has leas you to complain what is the main cause and as important be clear and concise as to what you want done to resolve the issue.

Be fair and reasonable

Stay calm, even if you are angry, and give evidence and examples to support your claims. Be fair, ensure that you listen to the tradesman view and see if there is a reasonable compromise that can be reached.

Keep an accurate record

Through resolver record your communications, phone calls and supporting documents such as photos in case the issue cannot be resolved. Remember the resolver app allows you to record your phone calls and add photos to your take on your phone. The app is available on both Android & Apple.

If you cannot solve the problem

resolver will remind you what to do and when. The system will allow you to escalate your case if unresolved after the tradesman has been given a reasonable time to resolve the issue with you.

Dispute resolution

If your issues cannot be resolved by the trader and the issue is about the complaint and not how it is handled then you should consider mediation or arbitration of the dispute. This is low cost and the focus is on providing a cost effective resolution.

Your complete case from resolver will allow the mediator/arbitrator to quickly assess your case. Resolver can put you in contact with the right parties to resolve your issue effectively.

Taking legal proceedings

The alternative is to take your issue to Court. The focus is only to take cases to Court as a last resort and you should have tried to mediate or arbitrate first. Simply going to your solicitor and sending costly letters will not help your case, the intent must be to resolve and how you have tried to have a reasoned argument rather than simply turning to your solicitor.

Find the best rights for you

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Start by telling us the name of the company or organisation you have an issue with.