HMRC - Payments
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If you’ve ordered items from outside of the European Union, you may have to pay VAT, Customs Duty or Excise Duty on them.
You shouldn’t have to pay VAT or Customs Duty on any personal belongings that are being sent back to you. These should be noted as being ‘personal belongings’ on the customs declaration.
You are also responsible for checking that the sender has paid Excise Duty on any alcohol or tobacco sent from the EU and that they have declared all goods correctly.
If you have to pay tax or customs duties on any packages, you should be contacted beforehand. You’ll be given approximately three weeks to pay, before the items are sent back.
You should know- You should always try and resolve any problems with HMRC by talking with the person who has been dealing with you first.
- If this is impossible or has not resolved your issue, you should use Resolver to contact them.
- HMRC operates a tiered complaints system. Complaints will go through two tiers of service.
- If you are still unhappy, you can ask your MP to escalate your complaint to the Parliamentary and Health Ombudsman.
If you believe HMRC has not correctly followed procedure, it's always worthwhile to consider contacting them via Resolver. HMRC may offer compensation for any distress, delay, damage caused, or costs incurred by HMRC (such as the cost of having to hire an accountant).
It's worth knowing that HMRC have the right to take enforcement action to reclaim any debts (under certain conditions).
You should be aware, however, that HMRC field agents have no right of seizure. They might take note of the things you have (your assets), but they can't take any on the spot.
HMRC can level penalties for late payment. It's always worth contacting HMRC if you believe you might have been incorrectly penalised (or if serious circumstances stopped you from paying on time). HMRC will often consider any reasons you might have for late payment.
You should try and correct any mistakes with your tax as soon as possible.
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Helping you with Payments
Resolver covers the issue Payments for 1 companies and organisations:
