Gym & health clubs - Parking meant to be free

Based on resolver’s experience to date, it can be annoying when you have been charged for parking when it’s meant to be free. Normally, a gym is under no obligation to provide free customer car parking. However, if it advertises that it does provide free parking - but fails to meet its promise – you could argue that there has been a misrepresentation under The Supply of Goods and Services Act 1982.

In the first instance you should complain to their customer services. If the customer service department does nothing to address your concerns, you should write a formal letter of complaint to the company, detailing why you are complaining. You cannot expect a particularly fruitful outcome, but they may offer you a refund, or even just an apology.

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