Gym & health clubs - Charged for cancelled membership

Based on resolver’s experience to date, many gyms have long minimum contract periods. However, in 2011, the High Court ruled that it was unfair for a gym to lock people into a contract longer than a year.

If you are locked into a minimum contract term, you cannot cancel within that period without paying all the monthly charges for the term. However, if you believe that some of the terms and conditions of that contract are unfair, you may be able to force the gym to let you cancel without penalty.

If you are legally obliged to pay for remaining months on your contract, you must pay. But if you have requested cancellation of your contract and you are within your rights to do so, cancel your direct debit so they can’t take any more money from you.

If you are still being charged for a membership that you were within your rights to cancel, you should write a formal letter of complaint to the manager.

resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

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