Eurostar - Over charged

Based on resolver’s experience to date, if you are overcharged for a parking ticket in the station car park, you should go straight to the ticket office and explain the situation. They should be willing to refund you the excess cost which you paid for the parking ticket.

If you are not satisfied with their response, resolver recommends that you address your concerns to the train company’s Customer Services department (you can find details of this on their website). You should write a formal letter setting out your complaint and asking that the train company that manages that station grant you a refund of the excess which you paid. resolver will be able to assist you in submitting, recording and reminding you when to escalate your complaint.

As a last resort resolver recommends that you contact either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London) who may be able to assist you with your complaint.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.

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