Energy distributors - Cancelled works
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Electricity
If connection works start late, you're due a payment of £25 for every day it's late.
Gas
If your supplier doesn't keep an appointment with you, you're due £25 compensation.
You should be given a quote for connection within 10 days – otherwise you'll get compensation of £50, plus £50 for every working day after (up to £250).
You should knowYour energy distributor is responsible for managing the infrastructure that gets energy to your house. Complaints related to billing etc. should normally be directed to your energy company rather than the distributor.
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Helping you with Cancelled works
Resolver covers the issue Cancelled Works for 12 companies and organisations:
