Congestion Charge - Late response to PCN
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You have 28 days from the time when the Penalty Charge Notice (PCN) “should have been delivered in the ordinary course of the post”to make representation (i.e. dispute the PCN). This means that you could end up passing the 28 day time limit if the PCN is delayed in the post! Always try and move as quickly as possible when you receive a PCN. TFL is not obliged to consider late responses.
If you are late in responding to a PCN, you should explain why and give any evidence that supports your argument. In addition to postal delays, TFL will consider your case if you’ve been ill or on holiday (or have another significant reason for late response).
You should knowPlease note that only the person named on the penalty charge notice (PCN) can dispute a PCN – regardless of whether or not they were driving. PCNs will always be issued to the “registered keeper”of a vehicle – i.e. the owner recorded by the DVLA.
When raising a complaint in Resolver, we strongly advise that you submit a complaint through TFL's website at the same time and specify that you want all future communication to be directed to your Resolver email account. This will give you the best chance of securing a positive outcome.
When complaining to TFL, you have 28 days from the point at which they issue a response to escalate your complaint to London Tribunals. TFL may give you a timescale that may differ from that which is on Resolver. If they do, you should stick to their timescale and get in touch with Resolver's Customer Support with any queries you may have.
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