Car rental - Wrong names on documentation

Based on resolver’s experience to date, if you find that any details on your documents are wrong, it can be quickly and easily rectified by contacting the rental company you booked with, either online or by phone. If you booked online, there is usually an option such as ‘Amend/Cancel My Booking’ which can be used quickly and easily. Do make sure that the names are correct on the final version. If they are not you may have problems picking up the vehicle, although it is likely that at the depot you will be able to change your details and hence pick up the vehicle.

resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. You should know

Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.