Car rental - Pre-payment rejected

Based on resolver’s experience to date, it is not uncommon for pre-paid vouchers to be rejected at the time of collection of the car, which leaves you in an incredibly frustrating position. If this happens to you and you are forced to pay again for a ‘new’ booking, do make it clear that you are doing so ‘under protest’ and keep evidence of your original and new bookings, so that you can then claim a refund on your return. resolver recommends that you contact the rental company as soon as possible to resolve the issue and that if you are unhappy with their response, you contact one of the bodies that deal with car rental disputes.

resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. You should know

Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

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