Car rental - Pre-booked car seat was not available

Based on resolver’s experience to date, rental companies usually keep a good supply of child car seats at their depots and it is rare that one is not available. However, if you have booked one and find that it is unavailable, it can be a huge inconvenience and is a breach of the company’s contract with you. In this eventuality, resolver recommends that you voice your concerns to the company immediately and if they cannot provide you with a seat, that you then use a different company and claim any additional costs from the original rental company. If you paid by credit card, you can also try and claim from your credit card company under the Consumer Credit Act 1974.

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Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

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