Car rental - Long wait to return vehicle

Based on resolver’s experience to date, it can be immensely frustrating to have to wait around for ages trying to return your vehicle at the end of a trip, but it is important that you do wait for a member of staff so that you can be there when they check the car for damage. Some companies offer an express drop off service where you can drop the keys off without needing to meet with a member of staff and this can be useful if you have a plane to catch. However, if you do decide to do this, make sure you take photos of the car exterior, its petrol gauge and its mileage in case you need to provide evidence in the event of a claim. If you are unhappy with the actions of the rental company, resolver recommends that you submit your concern in writing to their customer services department and resolver can assist you in submitting, recording and reminding you when and who to escalate to. If the wait was disproportionately long you may obtain an apology or nominal compensation, furthermore you will prevent this from happening to anyone else.

It can be extremely frustrating when you have to wait a long time to return your car. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. You should know

Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

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