Car rental - Did not make aware of required documents

Based on resolver’s experience to date, the documents you will need are your printed out voucher, the driving licence of the named driver and a credit or debit card (usually in the name of the driver). Do be aware that, whilst you can usually pay for the booking with a debit card, the company will usually require a credit card at the time of pick up. The rental company must provide ‘clear and fair information’, which means that the documents you need to produce for hiring a car should be made very clear in your terms and conditions. If you fail to bring these documents to the rental location you may well not be able to pick up your car. You may have a remedy (compensation for lost rental time) if the required documents were not clear. If you don’t think this was made clear, resolver recommends that you contact the rental company with your concerns and, if you are unhappy with their response, that you then contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes.

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Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

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