Boilers - Rude / unhelpful call centre staff

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Based on resolver’s experience to date, it is perfectly reasonable to expect a good level of customer service when you are a service user. If you encounter rude customer service staff that do not address your concerns satisfactorily, you should escalate to a higher point of authority. This gives a more senior member of staff the opportunity to look into your complaint. You should be reassured that your custom is valued and that your complaint will be responded to within a given timeframe. Keep a note of names of staff and dates of your phone calls.

It can be upsetting when you encounter rude staff!

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

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