Boilers - Property was damaged during installation

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Based on resolver’s experience to date, if a boiler installer causes damage to your property you should raise your concern with your installer at the time. If this does not resolve the problem you can contact your home insurance cover provider and alert them to this. It would be advisable to take photographs to use as evidence, in case of a dispute. If you are a tenant you should contact your landlord to let them know of the situation. Your insurer should arrange an inspection at a time that suits you both, and make any necessary repairs. It might be wise to submit your request for repairs to be made to your landlord in writing, and resolver recommends that you keep a copy of the letter for your records.

If you are unhappy with your insurer’s customer service response, you can ask the Ombudsman to look into it for you. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be annoying when an installer causes damage to your property!

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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