Boilers Not called/email back rights

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If you complaint has not been responded to then it is important that you keep a record of all communications. In order to give your supplier a chance to respond you should write to their customer services department setting out your original complaint and also setting out the fact that you have not received a response to this complaint.

In the unlikely event that you do not receive an adequate response to either your original complaint or to any complaint about tardiness then after 8 weeks you can send your case file to the Ombudsman to assess your complaint and help you resolve the issue.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.