Boilers - No certificates provided

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Based on resolver’s experience to date, it is an inconvenience when installation certificates don’t arrive, as you may need them in the event that the equipment develops a fault.

In the first instance, you should contact the company who carried out the installation and ensure they have your correct address. Some companies may charge you for re-sending your certificate – even if it appears they have gone missing in the post. If this is the case you should write a formal letter to their customer services department setting out why you do not believe that the loss of the certificate is your fault, and requesting that they send you another for free. Resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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