Boilers - Installlers used facilities in mess

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If you feel the conduct of staff has been inappropriate, such as leaving your property in a mess, you should raise your concern with the boiler provider. Remember to record who you spoke to and when, and the reason for your complaint. You should set out your complaint in writing and send it to the customer services department of your boiler supplier. They should respond to you in a reasonable time period stating that your complaint is important to them and offering an apology or a remedy for the inconvenience or offence you have suffered.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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