Boilers - Installation does not comply with regulations

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Based on resolver’s experience to date, if the work relating to a boiler installation fails to comply with Building Regulations, you need to raise the issue with the installer immediately.

Under the Supply of Goods and Services Act 1982, an installation should:

• be done using ‘reasonable care and skill’

• the boiler should be made with materials that are ‘of satisfactory quality’ and ‘fit for their purpose’

• be ‘as described’ – e.g. what you ordered.

If the work that they have undertaken fails to comply with Building Regulations, they are certainly in breach of this.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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