Boilers - I want to cancel my installation

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Based on resolver’s experience to date, whether or not you cancel your installation depends on where you signed the contract.

If you signed a contract for a new boiler installation in your home or workplace, it is covered under the Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008. This gives you the right to cancel the installation within seven days of signing the contract. Any finance agreement that the company arranges for you will automatically come to an end if you exercise your right to cancel.

However, if you made the contract at the traders’ place of business, you have no automatic right to cancel. In this case, you need to check whether or not the company will allow you to cancel the contract and if you would forfeit any money.

resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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