Boilers - I want to cancel my credit agreement

Based on resolver’s experience to date, you firstly need to find out who you had the credit agreement with. If it is with the trader the credit agreement you have with them should automatically be cancelled when you write to cancel your order. If, on the other hand, your credit agreement is with a separate provider, you need to check the cancellation procedure and follow it accordingly. If you have already borrowed money from the provider, you should repay it as soon as possible in order to avoid paying interest (within a month).

If you are having trouble cancelling your credit agreement, resolver recommends that you submit your concern in writing to the Customer Services department of the trader or the credit provider (whichever you took the agreement out with), along with any evidence you have collected, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be very frustrating when you cannot cancel your credit agreement.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.