Boilers - I have been missold - doorstep

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Based on resolver’s experience to date, when you buy or sign up for something in your home or on your doorstep, you are entitled by law to a seven-day cooling-off period.

This means you can cancel the sale within the cooling-off period without owing any money and you should get back any money you’ve already paid, providing that it was worth more than £35. This right comes from The Cancellation of Contracts Made in a Consumer’s Home or Place of Work Regulations 2008.

The trader is required by law to give you a cancellation notice, detailing your right to cancel. If you wish to cancel the sale, you should write to trader informing them that you wish to cancel.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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