Boilers - Engineer was late

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Based on resolver’s experience to date, waiting in for an engineer to turn up to fix a problem can be tiresome… and if they turn up late it can be infuriating. You may be able to claim some compensation or a ‘good will’ payment from your boiler provider. Contact your boiler provider and obtain an address for their customer services, and write giving clear details of your case - such as what happened, when, and why you are complaining. You should make it clear that you expect compensation and an apology for the conduct of the engineer. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be an inconvenience when an installer turns up late.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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