Boilers - Company asking for unnecessary details

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Based on resolver’s experience to date, it has been known for warranty or guarantee providers to try and deter you from making a claim by bombarding you with questions about the claim.

If this has happened to you, you should firstly read the terms and conditions of the guarantee or warranty where the information you need to provide should be made clear. This could include receipts, details of the fault and the time, date and place of purchase. If you feel that you are being asked questions that are irrelevant and not listed in your contract, you should ask for the company’s complaints procedure and follow it accordingly. It is sometimes worth talking to the trader where you bought the goods, as they may be happy to take this up for you.

It is extremely frustrating when you are asked seemingly irrelevant questions when trying to make a claim under your warranty or guarantee.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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