Airports - Assistance dogs

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Unlike normal dogs, you are allowed to take your assistance dog into a plane’s cabin with you.

You should inform the airline, tour operator or booking agent responsible for the flight that you’ll be taking an assistance dog. You should aim to do this at least 48 hours before the flight – this will give the airline time to properly accommodate your assistance dog.

The airline is allowed to ask for evidence that your assistance dog has been trained by a recognised trainer. This can be proved by supplying them with your dog’s ID tag or documentation.

You should be greeted at the airport by a Persons with Reduced Mobility (PRM) agent, who will help you with your journey. This should be the case on arrival and departure.

Be advised that the procedures for assistance dogs may be different in the country you’re travelling to! Check before flying with your airline.

You should know

Should you complain to the airport or the airline? Things can get pretty confusing, since there are certain things an airport can’t deal with.

Airports can deal with complaints about:

Facilities
Airport shuttle services
Lost property (for property that you haven't checked in)
Noise and environmental issues
Accessibility issues
Security and searches

Airports can't deal with complaints about:

Long queues at check-in

If long queues at check-in have negatively impacted your journey, you should contact the airline you flew with to raise your issue via the Resolver homepage. Their staff are responsible for making sure check-in queues move at a reasonable speed, allowing customers to check in on time.

Airport parking

Many airport parking areas are managed by private parking companies. If you’ve had an issue with a private parking firm that isn't owned and operated by an airport, you should raise it directly with them via the Resolver homepage.

Retail

If you’ve had a problem with a retailer within an airport, you should complain directly to the retailer in question via Resolver’s homepage.

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