Contact lowcost holidays customer service
IMPORTANT NOTICE: 1 AUGUST 2016
Dear lowcostholidays customer,
Finbarr O'Connell, Henry Shinners and Colin Hardman of Smith & Williamson LLP and Lane Bednash of CMB Partners UK Ltd were appointed as joint administrators of lowcostholidays on 21 July 2016 by order of the High Court in London. - The company has now gone into administration.
It is important that you keep all receipts of expenses incurred to help you in making any claims for a refund or compensation in due course.
There are various ways in which you can pursue a claim to try and recover the costs of the holiday components booked via the lowcostholidays.com website which are no longer valid. However, the administrators can neither recommend, nor confirm which is the best approach for you, nor can we guarantee that your claim(s) will be successful. The potential claim options are listed below:
- Your credit or debit card issuer. UK customers should visit http://www.theukcardsassociation.org.uk/news/LCTGadvice.asp for guidance in this respect.
- Govern de les Illes Balears (http://www.caib.es / http://www.caib.es/govern/sac/fitxa.do?codi=2657363&coduo=165) who is the regulator of the Spanish Travel Agency.
- Other payment/buyer protection schemes (for example, if you paid for your booking via PayPal, you may be able to claim under PayPal Buyer Protection).
- Personal travel insurance policy. (Note: the Covermore travel insurance sold via lowcostholidays.com does not cover for insolvency). Please check with your travel insurance provider.
- For customers in the Republic of Ireland only, the Irish Commission for Aviation Regulation holds a bond for the repatriation of and refund to customers who have paid for forward bookings with lowcostholidays (including 'flight only' as well as package holidays originating in the Republic of Ireland). Such customers are recommended to visit the Commissions website at http://www.aviationreg.ie for details of how to make a claim
How does Resolver work?
Free forever
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
How to complain about lowcost holidays customer service
Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.
By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.
Head Office address
Phone number: 0203 384 8453
Please check with your phone provider if you are unsure about how much a call will cost.
Using Resolver you can:
- Keep all your correspondence in one place
- Go straight to the correct contact point within an organisation
- Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
- Receive reminders when you get a response from a company or organisation
- Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
- Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary
Need help complaining?
Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact lowcost holidays.
Want to start a complaint about lowcost holidays?
Working with
With Resolver you can send your case to key ombudsmen and regulators including:
