The best companies for top customer service revealed by Resolver users
Top of the customer service pops! Our league table reveals the top companies for customer satisfaction following the resolution of a complaint
With feedback from almost 30,000 individual complaints, unique data from our free online complaint-resolution service reveals which companies sort out your problems most effectively. Our figures show which companies sort out their issues fastest, and which are best at turning complainers into happy customers.
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| 1 | Qatar | 8.30 |
| 2 | Greggs | 7.25 |
| 3 | Flybe | 6.86 |
| 4 | Virgin Atlantic | 6.85 |
| 5 | Experian | 6.79 |
| 6 | Jet2 | 6.78 |
| 7 | Monarch | 6.78 |
| 8 | Emirates | 6.71 |
| 9 | Morrisons | 6.67 |
| 10 | Lloyds Bank | 6.51 |
| 11 | United Airlines | 6.48 |
| 12 | British Airways | 6.32 |
| 13 | RBS | 6.14 |
| 14 | Thomas Cook Airlines | 6.12 |
| 15 | KLM Royal Dutch | 6.02 |
| 16 | Ryanair | 5.93 |
| 17 | Barclays | 5.82 |
| 18 | TSB | 5.81 |
| 19 | O2 | 5.75 |
| 20 | Natwest | 5.68 |
*Table showing data from November 2016
Unlike a regular customer satisfaction survey, which tends to focus on a specific business or industry, the Resolver data spans more than 28,000 companies and public services. This ranges from airlines to zoos, covering all key operators in the travel, retail, utility, telecoms and hospitality industries.
The data is drawn from feedback voluntarily provided by Resolver users at the point of case resolution. The scores are out of 10, with 10 being the best and zero the worst.